These General Terms and Conditions (“GTC”) apply to all orders placed by customers on passtricot.ch.
- Conclusion of contract
The presentation of the products on passtricot.ch is not a legally binding offer, but rather a non-binding online catalogue. By clicking the button “place order” you place a binding order for the products in your shopping cart. The confirmation of the receipt of your order is made by an automated e-mail immediately after sending the order and does not represent an acceptance of contract. passtricot.ch can accept the customer’s order by sending a separate order confirmation by e-mail or by delivering the goods within 5 working days.
Delivery is made to all addresses in Switzerland and the Principality of Liechtenstein by using the services of Swiss Post AG (priority or economy mail). You must be available or represented at the delivery address you specify. If you do not accept the delivery and incur expenses as a result, these will be at your cost. The delivery time for priority mail is 2-3 working days, for economy mail 3-5 working days. Partial deliveries are possible, but you will be informed immediately if there is a delay in delivery. Alternatively, you can also pick up your order at our warehouse in 3007 Bern.
- Prices and shipping costs
The prices quoted on the product pages are in Swiss francs. The shipping costs are calculated on the basis of the current prices of the Swiss Post AG.
- Payment methods and conditions
Payment can be made either by wire transfer or credit card.
If you have a passtricot.ch voucher, you can redeem it directly on the website. A discount code can only be redeemed once per person. If the same person uses the voucher several times, passtricot.ch reserves the right to cancel the automatically credited amount.
- Right of withdrawal
passtricot.ch grants you the voluntary right to revoke the contract within 14 days. The revocation period starts to run from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise the right of withdrawal, you must complete the enclosed delivery note and state in it that you wish to withdraw from the contract. The date of dispatch (postmark) is decisive for compliance with the revocation period.
- Consequences of the revocation
The exercise of the right of revocation results in the conversion of the purchase agreement into a reverse transaction relationship, according to which the services received within the scope of the purchase agreement are to be refunded. In the event of revocation, you must return the goods to passtricot.ch in perfect condition and in their original packaging. You have to pay the costs for the return. The purchase price will be refunded immediately after receipt of the goods. passtricot.ch reserves the right to deduct compensation for possible damage or excessive wear and tear from the purchase price to be refunded or to reject the application for a return.
If the goods have a material or manufacturer defect, you must notify passtricot.ch immediately, but no later than 14 days from receipt of goods, in writing. In such a case passtricot.ch warrants by remedying the defect. This is done at passtricot.ch’s discretion by subsequent performance, i.e. removal of a defect or delivery of a defect-free item. If the supplementary performance fails, the customer is entitled to withdraw from the contract. This does not apply to insignificant defects. A right to reduction is excluded.
passtricot.ch excludes liability for slight and moderate negligence. An exclusion of liability also applies to breaches of contract by possible substitutes or auxiliary persons.
- Data protection
The protection of your privacy is important to passtricot.ch. You will find the corresponding details in the separate data protection declaration, which provides comprehensive information on the handling of your data and forms an integral part of these GTC.
- Applicable law and place of jurisdiction
The contractual relationship between you and passtricot.ch is subject to Swiss substantive law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you purchase from passtricot.ch as a consumer, the place of jurisdiction shall be determined in accordance with Art. 32 of the Swiss Civil Procedure Code (ZPO).
Version dated 26.11.2018